Cancellation
We accept cancellations before the product is shipped or produced. If the order is cancelled, you will receive a full refund. We cannot cancel the order if the product has already been shipped.
Returns (if applicable)
We accept product returns. Quality issues can be returned within 30 days.
To be eligible for a return, your item must be unused and in the same condition as you received it. It must also be in the original packaging. To complete your return, we need a receipt or proof of purchase.
Refunds (if applicable)
Once we receive and inspect your return, we will send you an email to notify you that we have received your return. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed and automatically credited to your credit card or original payment method within a certain number of days.
退款延迟或缺失（如适用）
如果您尚未收到退款，请先再次检查您的银行账户。
然后联系您的信用卡公司，您的退款可能需要一些时间才能正式到账。接下来联系您的银行。退款到账通常需要一些处理时间。如果您已完成所有步骤但仍未收到退款，请通过 hot@secondarything.com 联系我们。
请联系我们的客户服务 hot@secondarything.com获取退货地址。
Customers only need to pay shipping costs once at most (including return); no restocking fee will be charged to consumers for returned products.
If the return is caused by the consumer, the consumer shall bear the shipping costs. The specific costs shall be determined by the courier you choose.
If the goods received are damaged or incorrect due to our reasons, the consumer does not need to bear the shipping costs for this reason.